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Dealing With Criticism As An Internet Marketer  Uploading ....There's no such thing as an organization that is widely loved and adored. This is true both traditional and on the internet. It doesn't matter how good your business is, you are always going to have to contend with critics. It's what you do when you find that criticism that is vital. This is particularly vital to do when you do your business on the web -- where people haven't got a lot of chances to connect with you personally to counteract the negative opinions they read. These are the things you should do.
It's vital to respond quickly to any kind of criticism you see. This can be extremely vital. It is not a good idea to let a negative review to be unresponded to. If the review was published in a public message board, reply to that same thread and thank the person for his or her comments. Write out that you're looking at things and then ask the person for permission to continue going over the matter in private. This gives proof that your most important priority is the creation of the very best possible product and that you can take criticism very well. This can help you earn a great deal of respect.
Actually take at least a few minutes investigating the complaint and determining whether or not you have to do any kind of rectifying. Everybody knows how to tell trolls and honest feedback apart. "You suck" does not deserve your reply. "I bumped into a 404 page" or "The format is messed up" are things that you're going to need to resolve. Check everything out and if the change is something you'll need (or would like) to make, make it. It will demonstrate that you truly do pay attention and will take action only when it's called for.
Every reply you provide needs to be personalized. If you do decide to make a change or a fix, tell the person who posted the critique you are making the changes they requested you to make. It's also good to put up a post or an answer in the forum that says, in essence, the same thing. This shows you don't simply get angry when another person criticizes you. It indicates that you work hard to give people what they really want. This is a good idea even if you do not make a change that somebody asks for. Inform them you checked things out but made the decision not to do anything. Then clarify exactly why you did that.
Reputation management is the name of the game when you react to complaint; don't forget that. If you fire back at somebody for saying something unfavorable about you, you simply look petty. If you pay no attention to criticism and merely keep insisting that everything is great, you will look like you don't know your business well. Keep your pride in check. People, more often than not, aren't attacking you personally. They did not have a fulfilling experience with your product. This means something must be resolved so the experience will be better next time.
How you deal with criticism says a great deal about you and about your biz. Make an effort to be as positive as you possibly can about it!
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